Last updated: 2026-08-25
These Terms and Conditions (“Terms”) apply to the use of rabbit-world.com and to orders placed with Rabbit World. By using the website or placing an order, the customer accepts these Terms. Our Shipping Policy and Return and Refund Policy form part of these Terms. Applicable law takes priority whenever a consumer right cannot be excluded.
1. Company and contact information
Rabbit World is operated by Hop Banana LLC, a limited liability company registered in the United States.
Address: 30 North Gould Street, STE R, Sheridan, WY 82801, United States.
Email: contact@rabbit-world.com.
2. Orders, prices and payment
By placing an order, the customer confirms that the products, quantities, prices and billing and shipping information are correct. The order receipt email confirms that we have received the order. Subject to applicable law, the order is accepted when we confirm that it has shipped.
Before shipment, we may request verification, limit quantities, or refuse or cancel an order for a legitimate reason, including an unauthorized payment, reasonable suspicion of fraud, a destination we do not serve, an obvious pricing error or product unavailability. Any amount already paid for a canceled order will be refunded to the original payment method.
Prices are shown in U.S. dollars (USD), unless otherwise stated at checkout. The total price, shipping charges and any other applicable charges are shown before the order is confirmed. Payments are processed by third-party payment providers.
3. Products, variations and safety
Rabbit World sells various products for rabbits, including mats, beds, shelters, toys, tunnels, harnesses, clothing, carriers and accessories for feeding, hydration, grooming or litter areas. The customer must check the dimensions, materials, instructions and intended use before ordering.
We do our best to present each product accurately. Minor variations in color, texture, wood grain, finish, pattern direction or dimensions may result from the screen, production batch or manufacturing process. They are not considered defects when they do not prevent normal use of the product, unless applicable law provides otherwise.
No item is indestructible, and its lifespan depends on the rabbit’s behavior, use and care. For products designed to be chewed, gradual deterioration is part of normal use. Other products should not be treated as chew toys unless expressly stated.
The customer must choose a suitable size, follow all assembly, use and care instructions, supervise the animal, inspect the product regularly and stop using it if it becomes unstable, sharp or badly damaged, or if it has parts that could be swallowed. Unless expressly stated, our products are not medical devices and do not replace veterinary advice.
4. Changes or cancellation of an order
Any request to change or cancel an order must be sent immediately to contact@rabbit-world.com with the order number. We will do our best, but no change, cancellation or address correction due to a change of mind can be guaranteed once the order has been placed.
An order that is being processed or has already shipped can normally no longer be changed or canceled. This rule does not limit any mandatory cancellation rights under applicable law.
5. Shipping and delivery
Orders are usually processed within 1 to 3 business days. After shipment, delivery usually takes 7 to 15 business days depending on the destination. These timeframes are estimates, not guarantees. An order may be shipped in several packages from different fulfillment partners.
Premium shipping gives priority to processing and shipping the order. If an issue requires a replacement, the request and shipment of the replacement product are also handled as a priority. However, it does not guarantee a shorter delivery time.
The customer must provide an accurate and complete name and address. An incorrect or incomplete address, a refused package or an unclaimed package does not automatically qualify for a refund. Delays, losses, damage, packages marked as delivered, and import duties and taxes are handled in accordance with our Shipping Policy.
6. Returns, exchanges and refunds
To protect rabbits’ health and hygiene, all sales are final and we do not accept returns or exchanges once an item has shipped due to a change of mind, an incorrect size, dimensions, color or model, or because the rabbit does not like or use the product.
This rule does not limit any mandatory remedies for a product that is damaged, defective, incorrect, incomplete or not delivered. The customer must contact us as soon as possible, preferably within 3 days of delivery, and provide the requested information and photos. This timeframe helps us review the issue without removing any rights granted by law.
After review, our first solution is normally to send an identical replacement at our expense. If a replacement is no longer available, we will refund the original payment method. If a replacement is available but the customer refuses it, we may offer store credit, unless a refund is required by law.
If the issue is Rabbit World’s fault and a return is necessary, we will provide instructions and cover the return shipping costs. No product may be returned without our approval. Full terms are set out in our Return and Refund Policy.
7. Warranties and liability
Nothing in these Terms excludes any warranty, remedy or right that cannot be excluded under applicable law.
Subject to these mandatory rights, Rabbit World does not guarantee that a product will be indestructible, that it will have the same lifespan for every rabbit or that the animal will use it.
To the extent permitted by law, Rabbit World is not responsible for indirect or unforeseeable damages resulting in particular from misuse, incorrect assembly, lack of supervision, chewing, normal wear and tear or improper care. Where our liability may legally be limited, our total liability relating to an order will not exceed the amount paid for the product concerned.
These limitations do not apply where liability cannot be excluded or limited, including in cases of fraud, intentional misconduct, personal injury or mandatory consumer rights.
8. Events beyond our control
A delay or temporary inability to fulfill an order may result from a carrier, customs, weather, a natural disaster, a strike, a network or system failure, a supplier shortage, government action or another event reasonably beyond our control. We will do our best to limit the consequences and inform affected customers.
This section does not remove any mandatory right to cancel, receive a replacement or obtain a refund.
9. Governing law and final provisions
Subject to any mandatory rules applicable to the customer, these Terms are governed by the laws of the State of Wyoming and the applicable federal laws of the United States. They do not deprive consumers of mandatory protections provided by the laws of their place of residence.
If a problem arises, the customer may contact us at contact@rabbit-world.com so we can try to find a solution. This does not limit the customer’s right to contact a consumer protection authority or a court with jurisdiction.
We may amend these Terms for the future. An order remains subject to the version accepted at the time of purchase. If any provision is found invalid or unenforceable, the remaining provisions will remain in effect.
