Last updated: 2026-09-15
1. No returns or exchanges
To protect rabbits’ health and hygiene, all sales are final once an order has been placed. Except where required by applicable law, we do not accept cancellations, returns or exchanges due to a change of mind, whether requested before or after processing, preparation, shipment or delivery.
This rule applies in particular if you change your mind, choose the wrong size, dimensions, color or model, even if the item has not been used, or if your rabbit does not like or use the product. Please check the dimensions, materials, photos, instructions and intended use before ordering.
This rule does not limit any mandatory cancellation or withdrawal rights under applicable law, or any mandatory remedies for a product that is damaged, defective, incorrect, incomplete or not delivered.
2. Damaged, defective, incorrect or incomplete product
If your order arrives damaged, defective, incorrect or incomplete, contact us at contact@rabbit-world.com as soon as possible, preferably within 3 days of delivery. This timeframe helps us review the issue quickly but does not limit any rights available under applicable law.
Please send us:
- Your order number
- A brief explanation of the issue
- Clear photos of the product
- Photos of the package and shipping label if the package is damaged
Keep the product and its packaging until we reply. Do not use, wash, modify or discard it before receiving our instructions.
3. Resolution offered
After reviewing the damaged product, our first solution is to send an identical replacement at our expense.
If a replacement is no longer available, we will issue a refund to the payment method used for the order.
If a replacement is available but you do not wish to receive it, we will offer store credit for the same amount, unless the law entitles you to a refund.
If the issue is Rabbit World’s fault and the product must be returned, we will provide instructions and cover the return shipping costs. Do not send anything back without our approval.
After a refund is issued, the time it takes to appear in your account depends on your bank and is generally 3 to 10 business days.
4. What is not considered a defect
A product’s lifespan depends on the rabbit’s behavior, how often it is used and how it is cared for. No item is indestructible.
The following do not qualify for a replacement or refund:
- Chewing, biting, scratching or digging. For products designed to be chewed, gradual deterioration is part of normal use
- Normal wear and tear, fur, stains, odors, urine or hygiene accidents caused by your animal
- Misuse, an accident, lack of supervision or incorrect assembly
- Washing, drying, cleaning or care that does not follow the instructions
- Shrinkage, warping or fading after care, unless a manufacturing defect is confirmed
- Minor variations in color, texture, wood grain, finish, pattern direction or dimensions caused by the production batch, manufacturing process or screen display, when they do not prevent normal use of the product
- Choosing the wrong size or model, or the fact that the rabbit does not like or use the product
Inspect each product regularly. Stop using it if it becomes unstable, sharp or badly damaged, or if it has loose parts, fibers or stuffing that the rabbit could swallow.
5. Changes or cancellation of an order
We prepare orders quickly. Please review your products, quantities, sizes, colors, models and delivery information carefully before completing payment.
Once an order has been placed, it cannot be changed or cancelled due to a change of mind, whether before or after processing, preparation, shipment or delivery. After delivery, we do not accept returns, exchanges or refund requests based solely on a change of mind.
An incorrect or incomplete address is not grounds for a refund. If the package is returned to us and must be shipped again, the new shipping costs will be the customer’s responsibility, unless the error was made by Rabbit World.
This restriction does not limit any cancellation, withdrawal, return or refund right that cannot legally be excluded under the laws applicable to the customer.
6. Package marked as delivered
A package marked as delivered does not automatically qualify for a refund or replacement. If you cannot find it, contact us promptly so we can verify the delivery in accordance with our Shipping Policy.
If the investigation confirms a delivery error or loss by the carrier, we will send an identical replacement at our expense. If no replacement is available, we will refund all amounts paid for the affected order, including shipping charges.
7. Applicable rights and contact
This policy does not limit any customer rights that cannot be excluded under applicable law.
For any request, email us at contact@rabbit-world.com and include your order number.
