Help & FAQ
General
We process your order within 24 hours, then dispatch it within 72 hours. Our packages usually arrive within 7 working days, but it can take up to 15 working days once the order has been dispatched.
Some of our products are available for pre-order. If the product you wish to order is not available for pre-order, please contact us and we will be able to help you.
You can track the status of your order in real time using our order tracking page available at this link: https://www.rabbit-world.com/track-your-order/
To access your tracking, you need to enter your order number and the e-mail address you used to place the order, or the tracking number we sent you by e-mail once your order has been shipped.
Please note that our processing times average between 24 and 72 hours, and delivery times between 7 and 15 working days. During periods of high demand, such as the festive season, these times may be extended. If you have not yet received your order after this time, please do not hesitate to contact us and we will do our best to help you.
Our FAQ can often answer many questions, so we invite you to consult it first.
If after consulting our FAQ you can’t find the answer you’re looking for, you can contact us via our contact page on https://www.rabbit-world.com/contact-us/ or at contact@rabbit-world.com.
Our team strives to respond quickly to all requests, but please note that the average response time is 24 to 72 hours.
Thank you for shopping with us. Please note that our processing times average between 24 and 72 hours, and delivery times between 7 and 15 working days. If your order does not exceed these times, your parcel will arrive shortly.
If you wish to check the status of your order, you can use our order tracking page available at this link: https://www.rabbit-world.com/track-your-order/. If you think there’s a problem with your parcel, please don’t hesitate to contact us using our contact page on https://www.rabbit-world.com/contact-us/ or by sending us an e-mail to contact@rabbit-world.com.
We will do our best to help you and find a solution if you encounter a problem with your order.
We ship to most countries, if you have any doubts or would like confirmation before placing an order, please contact us, we’ll be happy to check for you.
It is possible for your order to arrive in several packages if your order is large. This allows us to offer you the best possible delivery experience at the lowest possible cost.
Orders and deliveries
We process your order within 24 hours, then dispatch it within 72 hours. Our packages usually arrive within 7 working days, but it can take up to 15 working days once the order has been dispatched.
If you have a problem with your order, we’re here to help. You can contact us directly via our contact page “https://www.rabbit-world.com/contact-us/” or by email at contact@rabbit-world.com.
Don’t forget to describe your problem and provide us with your order number so that we can help you more efficiently.
You can also find answers to some of your most frequently asked questions at
Our premium delivery is an option for customers who want their order to be given priority over standard delivery. It also includes insurance against loss or damage in transit. This option is particularly useful during busy periods, such as the festive season or other events throughout the year.
It is important to note that premium delivery does not guarantee faster delivery, but only priority treatment of your order for shipment. Once dispatched, delivery will follow the usual standard delivery times.
We try to process all orders as quickly as possible. Therefore, only orders that have not yet been processed and shipped can be cancelled or modified. We recommend that you contact us as soon as possible if you wish to make a change/cancellation.
Sometimes the tracking takes a few days to update, but don’t worry. Your parcel is in transit and will be delivered as soon as possible!
No, this is not normal!
We’re sorry you haven’t received confirmation of your order. Please check your inbox, including your spam or promotions folder.
If you can’t find your order confirmation email, you can contact our customer service department via our contact page on our website “https://www.rabbit-world.com/contact-us/” or by email at “contact@rabbit-world.com“.
We’ll be happy to check your order and send you a confirmation as soon as possible.😁
If your order has not yet been shipped, we may be able to modify it. Please contact us as soon as possible. If you have received a notification of shipment, I advise you to contact the carrier directly for the change of address.
Return
We offer a 14-day return/exchange policy from receipt of your order. If you are not satisfied with your order, you can return it within 14 days of receipt and we will offer you a refund or exchange, whichever you prefer. Please note that return shipping costs are at the customer’s expense.
For all return requests, please contact us directly via our contact page. Please tell us why you wish to return the items and provide us with photos and videos. All return requests must be validated by us before shipment. If you send the product without informing us, we will not consider the return.
Please note that to be eligible for return, the product must be unused and in its original condition, with the packaging intact. Return shipping costs are at the customer’s expense.
No worries, just write to us via our contact page “https://www.rabbit-world.com/contact-us/“, providing a photo of the item you received, and we’ll proceed with an exchange. Thank you! 😁
You were unlucky 😢
send us an email via our contact form https://www.rabbit-world.com/contact-us/ with a photo showing the damaged item.
We will do our best to solve the problem as quickly as possible.
Payments and refunds
Yes, we take the security of your payments very seriously. All transactions are secured through our online payment system, which uses security protocols such as SSL to ensure the confidentiality and security of your information.
We also work with reputable payment service providers who adhere to the highest security standards in the industry. We never store our customers’ credit card information on our servers, to guarantee optimum security.
Refunds are generally made within 24 to 72 working hours from the time your refund request has been validated. Refunds are made directly to the payment method you used to place your order. However, the time it takes for the refund to appear on your account may vary depending on your bank’s processing policies and may take between 3 and 10 working days.
We will send you a confirmation e-mail once the refund has been processed. Thank you for your patience and understanding regarding bank processing times. If you have any questions or concerns regarding your refund, please do not hesitate to contact us via our contact page.
We’re here to help at any time
