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24/72 h

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Frequently asked Questions

You can track the status of your order in real time through our order tracking page available at this link:

To access your tracking, please enter your order number and the email address you used to place the order or the tracking number we emailed you once your order was shipped.

We remind you that our processing times average 24 to 72 hours and delivery times are 7 to 15 business days. During peak periods, such as holidays, these deadlines may be extended. If you have not received your order after this deadline, please do not hesitate to contact us and we will do our best to assist you.

Once we receive your message, we will usually process it within 24 to 72 hours, depending on the volume we receive. Please note that this may take longer during busy periods. Requests are processed on a first-come, first-served basis, and sending several messages will only lengthen the processing time. Rest assured that every message will receive a reply and that we will do our best to ship your rabbit’s items quickly.

We understand your concern about the status of your package. Tracking numbers may take a few days to be synchronized by the carrier after shipment. Please check your tracking regularly at If your package has not been updated for some time, please do not hesitate to contact us so that we can assist you. Please note that our average processing time is 24 to 72 hours, and our delivery time is 7 to 15 working days.

We are sorry to hear that you have not yet received your order. This option ensures priority processing of your order for shipment and includes insurance in case of loss or damage in transit. However, it does not guarantee faster delivery. Once dispatched, delivery will follow the usual standard delivery time of 7 to 15 working days. If this period is exceeded, please contact us so that we can assist you and resolve the problem.

We process your order within 24 hours, then dispatch it within 72 hours. Our packages usually arrive within 7 working days, but it can take up to 15 working days once the order has been dispatched.

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Monday-Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 12:00 PM

Response time

24/72 hours

Toute demande sera traitée dans l’ordre dans lequel nous les recevons.
Envoyer plusieurs messages, ne fera pas accélérer le traitement de votre demande et ne peut que la retardée due au plus grand nombre de messages à traiter.
Chaque message, recevra une réponse !
Nous savons à quel point votre lapin est impatient de recevoir ses cadeaux, nous mettons tout en œuvre pour que les colis arrivent le plus vite possible.

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