Order Processing
All orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays).
Once your order has been processed, it will be prepared and handed over to our shipping partners.
Please note that processing times may be slightly extended during peak periods or periods of high demand.
Delivery Time
Estimated delivery times:
- United States: 7–15 business days
- Canada: 7–15 business days
These delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on factors such as:
- carrier delays
- customs processing
- weather conditions
- high demand periods
Shipping Coverage
We primarily serve customers in North America.
However, we may offer shipping to additional regions depending on availability.
Shipping options and availability are displayed at checkout.
Shipping Costs
Shipping fees are calculated at checkout.
We offer free shipping on orders over $100.
Tracking Information
Once your order has been shipped, you will receive a tracking number, when available.
Please allow a few days for tracking updates to appear after shipment.
Shipping Responsibility
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Delivery Issues
If your package is marked as “delivered” but you have not received it, please contact us within 48 hours.
We may initiate an investigation with the carrier and request additional information, including a signed statement, in order to review the situation.
Any resolution will depend on the outcome of the carrier’s investigation and the supporting information provided.
Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.
Delivery delays do not qualify for refunds.
We appreciate your patience and understanding in such situations.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us as soon as possible and provide any relevant information or proof, such as photos or delivery details.
Each case is reviewed individually, and the appropriate solution will be determined based on the circumstances.
Important Notice
All delivery times are estimates and should not be considered guaranteed.
By placing an order, you acknowledge and accept these shipping conditions.
