Last updated: 2026-08-25
1. Shipping destinations and fees
Rabbit World ships mainly to the United States and Canada. We also ship to the United Kingdom, Australia, Europe and other countries when the destination is available at checkout.
Available shipping options and charges are displayed before the order is confirmed. Free shipping on orders over US$100 applies only when it appears in the cart or at checkout.
2. Processing, changes and Premium shipping
Orders are usually processed within 1 to 3 business days, Monday through Friday, excluding holidays. This processing time is separate from transit time and may be longer during periods of high demand.
Any request to change or cancel an order must be sent immediately to contact@rabbit-world.com. We will do our best, but no change, cancellation or address correction is guaranteed once the order has been processed or shipped.
Premium shipping gives the order priority processing and includes insurance against loss or damage during transit. It does not guarantee faster delivery: the usual transit time remains the same.
3. Estimated delivery times
After shipment, delivery usually takes 7 to 15 business days depending on the destination.
These delivery times are estimates, not guarantees. Delays may occur because of the carrier, customs procedures, weather, holidays, high demand or other circumstances beyond our control.
A delay alone does not automatically qualify for a refund while the package is still in transit. If the package is confirmed lost, the resolution in Section 6 applies. This rule does not limit any mandatory rights under applicable law.
4. Tracking and separate packages
When a tracking number is available, it is sent by email after shipment. Tracking may take a few days to show its first update.
An order may be shipped in several packages. Each package may have its own tracking number and arrive on a different date, with no additional shipping charge caused by this separation.
5. Incorrect address, refused package or unclaimed package
The customer must verify their name and complete address before paying. An incorrect or incomplete address may cause a delay, delivery to the wrong location or the return of the package.
An address error provided by the customer, a refused delivery or an unclaimed package does not qualify for a refund. If the package is returned to us and reshipment is possible, the customer will be responsible for the new shipping charges.
If the error was made by Rabbit World or the carrier even though the address provided was correct, we will review the matter under the following sections.
6. Package delayed or lost in transit
If the estimated delivery time has passed or tracking has not moved for several business days, contact us at contact@rabbit-world.com. We may open an investigation with the carrier and wait for its outcome before sending a replacement or issuing a refund when applicable.
If the investigation confirms that the package was lost or misdelivered by the carrier, we will send an identical replacement at our expense. If no replacement is available, we will refund all amounts paid for the affected order, including shipping charges.
For Premium shipping, Rabbit World handles the compensation claim with the carrier. The customer must still provide any information or supporting documents needed for the investigation.
7. Package marked as delivered but not found
If tracking shows “delivered” but you cannot find the package:
- Check around your home and ask members of your household and your neighbors
- Contact the local carrier to report the issue
- Contact us at contact@rabbit-world.com as soon as possible, preferably within 48 hours of the reported delivery
This timeframe helps us open an investigation quickly but does not limit any rights available under applicable law.
A “delivered” status does not automatically qualify for a refund or replacement. We may review the carrier’s evidence, including a photo, signature or GPS confirmation, and request additional information or a signed statement.
If this evidence confirms delivery to the address provided, the order will be considered delivered. Rabbit World will not be responsible for loss or theft after delivery, unless contrary evidence is provided or applicable law requires otherwise.
If the carrier confirms a delivery error or loss, we will send an identical replacement at our expense. If no replacement is available, we will refund the affected order, including shipping charges.
8. Damaged, incorrect or incomplete package or product
Contact us as soon as possible, preferably within 3 days of delivery, at contact@rabbit-world.com. Send your order number, a brief explanation and clear photos of the product, package and shipping label.
Keep the product and its packaging until we reply. The available resolution is explained in our Return and Refund Policy.
9. Import duties and taxes
Our orders are shipped with import duties and taxes covered. You should therefore not be asked to pay additional customs charges upon delivery. If a carrier requests payment, contact us at contact@rabbit-world.com before paying so we can review the situation.
This policy does not limit any customer rights that cannot be excluded under applicable law.
