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Got a question? We’re here to help! Reach out anytime we’d love to hear from you.

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General

Browse our most popular questions.

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Shipping

Orders ship within 24-72h. Expect delivery in 7-15 business days.

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Track Order

Track your package in real time with your order or tracking number.

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Returns

Easy returns & exchanges — hassle-free.

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mail

E-mail

contact@rabbit-world.com

schedule

Hours

Mon-Fri: 8am–6pm

Sat: 8am–12pm

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Response Time

24–72 hours

Common queries answered

FAQ

Where is my order and how can I track it?

You can track the status of your order in real time: Track your order

Enter your order number and email, or the tracking number we emailed you. Processing: 24-72h, delivery: 7-15 business days.

How quickly are after-sales requests processed?

Usually within 24 to 72 hours. Requests are processed first-come, first-served. Sending several messages will only lengthen the processing time. Every message will receive a reply.

Why isn’t my package moving?

Tracking numbers may take a few days to sync. Check regularly at rabbit-world.com/track-your-order. Delivery time: 7-15 working days.

Premium delivery but order hasn’t arrived?

Premium ensures priority processing and insurance, but does not guarantee faster delivery. Once dispatched, standard time of 7-15 working days applies. Contact us if exceeded.

How long to receive my order?

Processing within 24h, dispatch within 72h. Packages usually arrive within 7 working days, up to 15 working days maximum.

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Quick Answers

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